Viora currently ships to the United States, Canada, Australia, New Zealand, Singapore, Hong Kong, and South Korea. Additional regions — including the UK and the European Union — are coming soon.

Standard shipping is $10 to the United States and $12 to Canada, Australia, New Zealand, Singapore, and Hong Kong — and complimentary everywhere on orders $99 and over. All shipments are duty-paid, with no surprise fees on delivery.

Standard shipping takes 7–14 business days. Most orders arrive within 1–2 weeks; customs processing may occasionally add a few days. All orders are processed within 1–2 business days of being placed.

No. All duties and import taxes are paid in full by Viora through our DDP arrangement. What you pay at checkout is the full price. In the rare case any import charge is billed on delivery, email us the receipt and we'll refund it in full.

Tracking updates may pause for a few days while your package is in transit from Korea to your country. This is normal. If your tracking does not update for more than 10 business days, email us.

Yes, on unworn earrings within 14 days of delivery, with all original packaging intact (pouch, mood card, care card, polishing cloth, jewelry box). For full details, see our Refund Policy.

For change-of-mind returns, return shipping is the customer's responsibility. If your item arrived damaged, defective, or incorrect, Viora covers all return shipping costs.

Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method. Your bank may take additional time to post the refund.

Email hello@viora-official.com within 7 days of delivery with your order number and clear photos. We will issue a full refund or replacement, and Viora covers all return shipping.

Every Viora piece is made from 925 sterling silver with cool white-gold plating. Hypoallergenic and designed for daily wear.

White-gold plating is designed for daily wear, but like any plated jewelry, it can wear gradually with extended use. Follow our Care Guide to keep your pieces at their best for longer.

Viora pieces are hypoallergenic and suitable for most skin types. However, individual sensitivities may vary. If irritation occurs, discontinue use and consult a medical professional.

We recommend removing your earrings before swimming, showering, or exercise. Prolonged exposure to water — especially chlorine and saltwater — can wear down the plating faster.

If your order has not yet been dispatched, email us as soon as possible at hello@viora-official.com. Once an order has shipped, we cannot make changes.

If your order has not yet shipped, yes. Email us immediately with the correct address. Once shipped, we cannot redirect packages.

Every Viora order arrives in our signature packaging — a cream rigid box with a dusty blue suede pouch, mood card, care card, and polishing cloth. Every order is gift-ready as it comes.