We ship from Seoul, South Korea, to destinations available at checkout. Enter your delivery address to confirm availability. If your destination is not listed, email us before ordering.

Standard shipping is complimentary on all orders to supported destinations, with no minimum purchase. Discounts do not affect free shipping. Import duties and taxes, if applicable, are separate from shipping costs.

Orders are normally processed within 1–2 business days. Estimated standard delivery is 7–14 business days from dispatch. Customs processing, carrier delays, and local holidays may extend delivery times.

Import duties, taxes, and customs clearance charges may apply depending on your destination. Unless VIORA confirms that these charges are prepaid for your order, they are the customer's responsibility. Please contact us before ordering if you would like to confirm the arrangements for your destination, and see our Shipping Policy.

Tracking updates may pause for a few days while your package is in transit from Korea to your country. This is normal. If your tracking does not update for more than 10 business days, email us.

Yes, on unworn earrings within 30 days of delivery, with all original packaging intact (pouch, mood card, care card, polishing cloth, jewelry box). For full details, see our Refund Policy.

For change-of-mind returns, return shipping is the customer's responsibility. If your item arrived damaged, defective, or incorrect, Viora covers all return shipping costs.

Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method. Your bank may take additional time to post the refund.

Email hello@viora-official.com within 7 days of delivery with your order number and clear photos. We will issue a full refund or replacement, and Viora covers all return shipping.

Every Viora piece is 925 sterling silver, finished with rhodium — the precious metal used to give fine white gold its bright, cool light. Designed for daily wear.

Rhodium is harder and brighter than gold, and it holds a genuinely cool tone — no warm drift, no yellow cast. It is the same finish applied to fine white gold jewelry, and it is what keeps Viora looking the way it does on your skin.

Rhodium plating is designed for daily wear, but like any plated jewelry, it can wear gradually with extended use. Follow our Care Guide to keep your pieces at their best for longer.

We recommend removing your earrings before swimming, showering, or exercise. Prolonged exposure to water — especially chlorine and saltwater — can wear down the finish faster.

If your order has not yet been dispatched, email us as soon as possible at hello@viora-official.com. Once an order has shipped, we cannot make changes.

If your order has not yet shipped, yes. Email us immediately with the correct address. Once shipped, we cannot redirect packages.

Every Viora order arrives in our signature packaging — a cream rigid box with a dusty blue suede pouch, mood card, care card, and polishing cloth. Every order is gift-ready as it comes.