Refund policy

We want you to love what you receive. If something isn't right, 
here's how we handle it.

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DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or different from 
what you ordered, we'll make it right. Email 
hello@viora-official.com within 7 days of delivery with your 
order number and clear photos of the issue.

In these cases:
- A full refund or replacement will be issued
- Viora covers all return shipping costs
- Refunds are processed within 5–10 business days of receiving 
  the returned item

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CHANGE-OF-MIND RETURNS

If you simply change your mind, we accept returns under the 
following conditions:

- Items must be unworn and in original, undamaged condition
- All original packaging must be returned intact (pouch, mood 
  card, care card, polishing cloth, jewelry box)
- Items must be returned within 14 days of delivery
- The customer is responsible for return shipping costs

Items that show signs of wear, scratches, or damage to the 
product or packaging cannot be accepted for return.

To begin a return, email hello@viora-official.com with your 
order number. We'll respond with return instructions within 
1–2 business days.

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PLEASE HANDLE WITH CARE

You're welcome to open the outer box and lift the jewelry box 
lid to view your earrings. We simply ask that you handle the 
pieces with care while deciding. Any scratches, dents, or 
damage caused after delivery cannot be considered a defect, 
and will affect return eligibility.

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REFUND TIMING

Once we receive and inspect your return, refunds are issued 
to your original payment method within 5–10 business days. 
Your bank may take additional time to post the refund.

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NON-RETURNABLE ITEMS

- Items marked as Final Sale
- Custom or personalized orders
- Gift cards
- Items returned without original packaging
- Items showing signs of wear or damage

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QUESTIONS?

Email hello@viora-official.com. We respond within 1–2 business 
days.