When you place an order, we collect your name, email address, shipping address, and phone number so we can fulfill and deliver your order. If you join our email list, we collect your email address through our signup form (powered by Klaviyo). Like most websites, we also collect basic device and browsing data (such as IP address, browser type, and pages viewed) through cookies to keep the site working properly and understand how it is used.

We use your information to process and deliver orders, send order confirmations and shipping updates, respond to your messages, and — only if you have opted in — send occasional emails about new pieces and updates. You can unsubscribe at any time using the link in any email.

Payments on our store are processed securely by our payment providers, including Eximbay and PayPal. Your full card details are handled directly by these providers and never stored on our servers. Payment providers process your data under their own privacy policies and security standards (including PCI-DSS).

We share your information only with the services required to run our store: Shopify (our e-commerce platform), our payment providers (Eximbay, PayPal), our email service (Klaviyo), and our shipping carriers (Korea Post and DHL) who receive your name, address, and phone number to deliver your order. We do not sell, rent, or trade your personal information to anyone.

We use cookies necessary for the store to function (such as keeping items in your cart) and basic analytics cookies to understand site performance. You can control cookies through your browser settings. You can also review your privacy choices on our Your Privacy Choices page.

You may request access to, correction of, or deletion of your personal information at any time. Depending on where you live, you may have additional rights under local privacy laws (such as the GDPR or CCPA). To make a request, email us at hello@viora-official.com and we will respond within a reasonable timeframe.

We keep order records as long as required for accounting and legal purposes, and email list data until you unsubscribe. Our store runs on Shopify, which maintains industry-standard security measures to protect your data.

We may update this policy from time to time; the latest version will always be on this page. Questions? Email hello@viora-official.com.